Dear Edwardsville Water Customers;

In an effort to continue to provide our customers with quality service and pursuant to IURC (Indiana Utility Regulatory Commission) Order in Cause No. 43869, Edwardsville Water will begin charging service run fees to our customers on January 1, 2019.

Indiana Utility Regulatory Commission Order in Cause Number 43869 (dated 03-08-2011) states as follows:

Service Run Fee: $25.00

Any time that Utility personnel conduct an investigation into water service issues at a customer’s property they will be charged the service run fee of $25.00. The services covered under the service run fee could include but are not limited to, turn-offs, turn-ons, customer requested meter reads and other similar activities.

If you have any questions please call us 812-948-0900. Thank you!